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Rate In this introduction to his series of resources for English learners in the Hospitality and Tourism industry, Keith Harding provides some tips for using the materials, including teaching pre-work and in-work students, mixed ability classes and how to balance grammar and vocabulary with a focus on communication and functional language.
The language of Hospitality and Tourism Hospitality and Tourism is often described as 'the pleasure industry' or 'the welcome industry'. The language of this industry is quite clearly English in an international context, but it is also the language of meeting needs, of providing high levels of service, of understanding people, of delighting people, of solving problems.
From a teaching point of view the emphasis is firmly on functional language — giving information, making recommendations, dealing with problems and so on — and on creating realistic situational practice where language functions can be demonstrated and developed alongside basic service-oriented performance.
A word about grammar and vocabulary Grammar will be important, but, as with most ESP English for Specific Purposesgrammar should be treated as the slave not the master.
The order in which learners will meet grammatical forms may not be the same as in a general-English or secondary school course.
Question forms, for example, are very important and tend to be used more frequently than affirmative and negative statements. Past tenses occur less frequently than present and future forms.
Because nearly all of us travel and have holidays, the specialized vocabulary of Hospitality and Tourism will be familiar to teachers and general English users to a greater extent than in other ESP subjects for example, package tour, five-star hotel, travel agents, tour operatorbut there will still be some less well-known technical lexis.
Do you know what a TIC is, or pax, or a fam trip? As with other ESP subjects it is not just the technical but also the semi-technical, or enabling, vocabulary that is important.
Think of the verbs that are used when you check in at a hotel: Collocation and context are important. What does the series cover? This series of lessons looks at a number of different Hospitality and Tourism encounters: They will involve a variety of media: In all instances the same core principles exist: How to use the material The lesson plans and worksheets provide the basic tools for your lessons.
They are designed to be useable with large groups, small groups, and, in most cases, one-to-one as well. Remember that Hospitality and Tourism classrooms are usually bright lively places in which smiling professional providers meet pleasure-seeking tourists.
Ideally you will have a flexible furniture arrangement to act out dialogues and role-plays, and walls will be decorated with colourful brochures and maps to make the learning environment an attractive and relevant place.
Homework and coursework should also be practical and interesting, with real tasks rather than dry mechanical exercises.
Teaching and learning Hospitality and Tourism is fun! Challenges Teaching ESP has great rewards, but it also has challenges.Dyson Case Study Essay Essays, words.
Introduction In “Inside Dyson: a distinctive company?”, Shepherd et al. () gives details of the secret of Dyson’s success – the company specializing in innovative, design-heavy vacuum cleaners and other household appliances. In this introduction to his series of resources for English learners in the Hospitality and Tourism industry, Keith Harding provides some tips for using the materials, including teaching pre-work and in-work students, mixed ability classes and how to balance grammar and vocabulary with a focus on communication and functional language.
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